General FAQS

• What is 'Bowiz'?
• Bowiz stands for Back Office Wizard. It is a service provided by DreamsWiz Innovations Inc., a California Corporation.

• Where is Bowiz located?

• We are located in the San Francisco Bay Area.
  Address: 6200 Stoneridge Mall Rd., 3rd Floor, Pleasanton, CA 94588.
  Ph: 1 877 742 6949; Fax: 1 925 369 0404; Email: info@bowiz.com

Setup / Signup FAQS

• How do I sign up?
• You can go to the ‘sign up’ page by using the link at the top and sign up or you can call us at 1-877-742-6949.

• I am a start-up, can you do my bookkeeping?
• Yes, we will gather your information through our setup package and get started.

• I have not kept my books up to date and I need to catch up. Can you take care of this and bring me current with my books?
• Yes, we can.  We will go through the initial setup, and then gather all your bank/credit card and other statements from the date you need to catch up to the current month and we will get you back on track.

• I am currently with a bookkeeper. Can I move over to you?
• Yes, you can. We can get started with your latest Income statement, Balance Sheet and your bank/credit card statements for the current month.

• Can you contact my current bookkeeper and get the information you need to set me up as a client of Bowiz?
• Unfortunately, we only deal with you, our client, to gather all information

• I need help with the setup package you have emailed me.
• You can either email your question to us at service@bowiz.com or call us at 1.877.742.6949 and we would be happy to help you

Packages FAQS

• Will Bowiz invoice my clients and pay my bills directly?
• No, we do not invoice your clients for you or pay your bills for you. We will gather the invoice and bill details from you purely for the purposes of posting the data into your reports

• What are the differences between the Monthly, Weekly and Daily packages?
• We have developed these packages keeping in mind that different businesses have different needs. Most businesses are ok with getting their Income Statement and Balance sheet on a monthly basis, but some businesses might need them on a weekly or daily basis. The differences between these packages are clearly explained in detail in the ' packages’ page.

Reports FAQS

• What are the reports included in Monthly, Weekly and Daily packages?
• Accounts Receivable - AR Report
• Accounts Payable – AP Report
• Income Statement
• Monthly income statement comparison reports (Previous month, Year-to-date etc.)
• Statement of Cash Flows
• Balance Sheet

• Can I get the reports customized to my needs?
• Yes, we would be happy to customize reports to suit your specific needs.

• What if I need a new report that is not included in your list?
• We will try to work with you to see if we can produce the report you need

• How do I get my reports?
• We email the reports to you on a daily, weekly or monthly basis based on the package you have signed up for.

Pricing FAQS

• What is a transaction?
• For our bookkeeping purposes, a transaction is each item on your bank/credit card or other statements. Generally, each debit or each credit on any of your statements would be considered a transaction.
• In some instances, when a deposit is a consolidated amount of several checks, it could be posted as a single transaction or split up into multiple transactions based on how you want us to post them

• What is the pricing for different packages?
• Please click here for our Pricing

• Can I know approximately how much my bookkeeping costs would be per month?
• To calculate your monthly price, please click here for our Pricing Calculator

• My business is seasonal and the number of transactions varies per month. How would I be charged for each month?
• Your pricing for each month would depend on which package you choose. Each package comes with a certain number of transactions that are included in the monthly package price and each additional transaction is 99 cents.  To learn more about pricing please click here.

• Can I rollover my unused transactions to the next month. For example, if I am on a monthly package (which includes 50 transactions) and I had only 45 transactions in the month, can I rollover 5 transactions to the next month?
• No, you will not be able to rollover the transactions to the next month. Each month is calculated separately.

Billing FAQS

• How am I billed each month and when is it due?
• We will charge your credit card once the reports have been emailed to you each month. A detailed invoice will be emailed to you along with your monthly reports. The monthly charges will depend on the package (monthly / weekly / daily) that you signed up for, plus the additional transactions if any for the month.

Data Security / Confidentiality FAQS

• Is my information secure?
• Your data is stored on firewall-protected servers that employ the same 128-bit encryption technology used by the world's top banks

• Do you take backups to prevent data loss?
• Your data is backed up daily

• Will you connect to my computer at any time?
• No, we will not connect to your computer at any time

• Will you directly access my Bank, Credit card or other accounts?
• No, we will never access your bank account or any other accounts at any time.

• I am concerned about disclosing my bank and other account numbers. How can I avoid this?
• To do your bookkeeping, we do not need your bank account number or credit card numbers. If you prefer, you can white out the bank account and credit card account numbers before faxing/emailing them to us

Customer Service FAQS

• How do I contact customer service?
• You have three ways of contacting customer service.

1. You can go to the customer service page on our website and create an online ticket
2. You can send an email to service@bowiz.com
3. You can call us at 1.877.742.6949

• What if I need to make some changes to the data I provided?
• We will need all changes requested in writing, so please email us your request to service@bowiz.com

Contracts & Cancellation FAQS

• Are there any contracts?
• No Contracts, our services are on a month to month basis

• How do I cancel my account with Bowiz?
• You can send an email to service@bowiz.com with your account information and request cancellation

• Can I get a refund of my one-time setup fee?
• No, the one-time setup fees are non-refundable

• Are there any cancellation fees?
• No, there are no cancellation fees.

• After I have cancelled my account, if I decide to return to Bowiz, will I be charged the one-time setup fee again?
• You will not be charged the setup fee again if you reactivate your account with Bowiz within 30 days from the date of your cancellation.

Payroll FAQS

• How do you charge for payroll?
• $5 per employee per pay cycle. For example, if you had 2 employees, we would charge $10 per pay period.

• How does it work?
• If you do not already have an online payroll account setup, you will need to set one up independently with a payroll processing company like Intuit, Paychex, ADP etc. for us to process your payroll. Every pay cycle, you email/fax your employees hours/pay and we process the payroll for you

• Why do I need to setup payroll independently with an online payroll company like Intuit, ADP, Paychex etc?
• Keeping the payroll processing independent of your bookkeeping service works in your favor. This way, if you ever decided to cancel with us, you can still have uninterrupted access to your online payroll account and continue with your payroll on schedule

• Are there any cancellation fees?
• No, there are no cancellation fees.

• Do I have to process my payroll through Bowiz along with the bookkeeping services?
• No, you don’t have to process your payroll through Bowiz. You can just send your monthly payroll summary along with your bank, credit card and other statements to allow us to post the data correctly

Tax Preparation FAQS

• How much do you charge for Tax Preparation?
• It would depend on your specific situation and whether you have a Sole Proprietorship, a Partnership, an LLC or a Corporation. We will be competitive in our pricing and after an initial consultation with you, we will provide you with our quote

• Why can’t you give me a fixed price for Tax preparation now?

• Each client’s needs are specific. For example, a client may need depreciation calculations and another client may have other sources of income which need to be included for tax purposes, mortgages, loans, interest income, interest expense and so on. Many factors would dictate the price and it would be difficult to quote it now.

• Who prepares the tax returns?

• All tax returns will be prepared by a CPA.